FAQ

Frequently Asked Questions (FAQ)

1. What is DollyDream?

DollyDream is your go‑to shop for Labubu outfits and accessories, offering officially licensed, high-quality items that let fans style their Labubu figures in playful and collectible ways.

2. Are your products authentic?

Yes — we only source from trusted distributors and verified official sources to ensure every outfit, charm, or accessory is genuine.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. You can select your region and currency at the top of the site to see product prices and availability for your country. Doll house

4. What payment methods do you accept?

We accept:

  • Credit & debit cards (Visa, Mastercard, Maestro)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • American Express

  • Union Pay

  • Bancontact
    (These are displayed in the footer payment section.) Doll house

5. How long does shipping take?

Shipping times depend on your location and the shipping method chosen. Once your order is shipped, you’ll receive tracking information to follow its journey.

6. How can I track my order?

After we dispatch your order, we’ll send you an email with the tracking number and a link to track your package.

7. What’s your return or exchange policy?

If your item arrives damaged, defective, or not as described, contact us within [X days — insert your policy here] and we’ll help you with returning or exchanging. (You’ll want to specify conditions: “unused, original packaging,” etc.)

8. Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your address. Contact us immediately after purchase with your order number.

9. Do you offer discounts or promotions?

Yes! We regularly run promotions (for example, currently –20% off all Labubu outfits and accessories) Doll house. Subscribe to our email list or follow us on social media to stay updated.

10. How do I contact customer support?

You can reach us via the Contact page on our website. We strive to respond promptly to all inquiries. Doll house

11. Do you have a blog or styling tips?

Yes! Check out our Blogs section for styling ideas, trend insights, and more ways to incorporate Labubu accessories into your life. Doll house

12. Can I request a custom Labubu outfit or design?

At the moment, we carry the standard released collections. But we’re open to ideas—feel free to reach out via contact and let us know what you’d love to see!