FAQ

Frequently Asked Questions (FAQ)

1. What is DollyDream?

DollyDream is your go-to shop for Labubu outfits and accessories , offering officially licensed, high-quality items that let fans style their Labubu figures in playful and collectible ways.

2. Are your products authentic?

Yes — we only source from trusted distributors and verified official sources to ensure every outfit, charm, or accessory is genuine.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. You can select your region and currency at the top of the site to see product prices and availability for your country. Dollhouse

4. What payment methods do you accept?

We accept:

  • Credit & debit cards (Visa, Mastercard, Maestro)

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • American Express

  • UnionPay

  • Bancontact
    (These are displayed in the footer payment section.) Dollhouse

5. How long does shipping take?

Shipping times depend on your location and the chosen shipping method. Once your order ships, you will receive tracking information to follow its progress.

6. How can I track my order?

After we ship your order, we will send you an email with the tracking number and a link to track your package.

7. What is your return or exchange policy?

If your item arrives damaged, defective, or not as described, contact us within [X days — insert your policy here] and we will assist you with a return or exchange. (You should specify conditions: “unused, original packaging,” etc.)

8. Can I change my shipping address after placing an order?

If your order hasn't shipped yet, we may be able to update your address. Contact us immediately after purchase with your order number.

9. Do you offer discounts or promotions?

Yes! We regularly run promotions (for example, currently –20 % off all Labubu outfits and accessories ). Subscribe to our email list or follow us on social media to stay updated.

10. How do I contact customer support?

You can contact us via the Contact page on our website. We strive to respond promptly to all inquiries. Dollhouse

11. Do you have a blog or styling tips?

Yes! Check out our blog section for styling ideas, trend insights, and more ways to incorporate Labubu accessories into your life. Dollhouse

12. Can I request a custom Labubu outfit or design?

Currently, we carry the standard released collections. But we're open to ideas—feel free to contact us and let us know what you'd like to see!